1. What services does Olive Tree Medical Billing provide?

We offer full-service medical billing and revenue cycle management for behavioral health and substance abuse providers. Our services include:

• Claim submissions

• Insurance verification & authorization support

• Payment posting and denial management

• Facility and professional billing

• Compliance audits and billing consulting

• Patient Cost-Share Management

We specialize in mental health (IOP/PHP), outpatient clinics, and substance abuse facilities.

2. How does outsourcing billing help my practice?

Outsourcing your billing allows you to:

• Get paid faster with fewer claim errors

• Reduce staff overhead

• Focus on patient care instead of paperwork

• Stay compliant with changing payer rules

Our team takes the stress out of your back office so you can focus on outcomes, not admin.

3. Do you handle behavioral health billing?

Yes! Behavioral health billing is our specialty. We understand the unique codes, modifiers, and documentation needed for services like:

• Intensive Outpatient (IOP)

• Partial Hospitalization Programs (PHP)

• Therapy (individual, group, family)

• Medication-assisted treatment (MAT)

• Residential Treatment Centers (RTC)

4. What’s the difference between professional and facility billing?

• Professional billing covers services by individual providers (e.g., CPT codes).

• Facility billing includes room, board, and group services billed by the treatment center.

We offer expertise in both and tailor your billing strategy to your facility’s level of care.

5. How much do your services cost?

Our pricing is competitive and based on either a percentage of collections or a flat monthly rate depending on the volume and scope of services. We offer transparent, no-surprise pricing—and consultations are free.

6. How do I get started with Olive Tree?

Just click the “Request a Free Consultation” button on our site or fill out the contact form. We’ll respond within 24–48 hours to schedule a discovery call and tailor a billing solution to fit your practice.

7. Will I get reports and updates?

Yes. We provide weekly and monthly reports detailing:

• Claim submissions

• Denials and resolutions

• Collections

• Outstanding balances

• Patient responsibility (copays, coinsurance, deductibles)

We also offer personalized communication and real-time updates upon request.

8. Do you work with start-up practices and solo providers?

Yes! Whether you're just starting out or scaling, we offer:

• Billing setup

• EHR integration help

• Verification of benefits

• A “Start-Up Billing Package” designed just for new practices

9. Is Olive Tree HIPAA-compliant?

100%. We follow all HIPAA regulations, use secure systems for data handling, and maintain confidentiality across every touchpoint. Your data and your patients are safe with us.